Refund policy

We want you to love your order. If something isn't right, we're here to help.

Damaged, defective or wrong item

• Tell us within 48 hours of delivery at support@theutsavcart.in or WhatsApp +91 84314 67660.
• Share an unboxing video or clear photos of the product and packaging.
• Once verified, we will send a replacement or issue a full refund, at no cost to you.

Change of mind

• We do not accept returns for change of mind, as many of our products are festive, craft or hygiene-sensitive items.

Cancellations

• Orders can be cancelled before they are shipped. Message us with your order number.
• Once shipped, an order cannot be cancelled.

Refund timelines

• Approved refunds go back to the original payment method within 5–7 working days.